Service magic

Discussion in 'Landscape Lighting' started by TXNSLighting, Dec 4, 2008.

  1. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    Anyone tried this? Sounds like a good deal, and actually pretty reasonable.

    Thoughts and opinions... go!
     
  2. NightLightingFX

    NightLightingFX LawnSite Senior Member
    Posts: 581

    As a "Petstop" dealer they have been calling me all the time to try it out. It isn't expensive but I don't believe people in my area look for a contractor their way. I just don't think it is worth my time and effort to be part of "Service Magic." It looks like there is little risk. If you have a good feeling about it - it probably wouldn't hurt to give it a shot.
    ~Ned
     
  3. CALandscapes

    CALandscapes LawnSite Senior Member
    Posts: 946

    I spent about $6-800 with Service Magic over about a 4-month period last year.

    I got one small job.

    I think that most of the people are just looking for the lowest price, "window shopping," etc.

    In my experience; I don't like them. Not one bit. BUT, I've heard others who would beg to differ.
     
  4. Steve B

    Steve B LawnSite Member
    Posts: 56

    I don't know how they would be for a landscaper, but for my dog fence business they have been O.K. I don't get many leads from them, but I turn enough of them into jobs to cover the cost and then some.
     
  5. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    Hmm mixed feelin. CAlandscape: lighting job or landscape? Im only offering lighting through this, so im hoping for my fellow lighters to chime in.

    I just found an insanely cheap direct mail place im trying, but want to do as much as possible. It only costs $12 per lead for lighting, which isnt to bad. It can add up fast with all the tire kickers tho...

    Well any lighters?
     
  6. tonyGub

    tonyGub LawnSite Member
    Posts: 42

    RUN AWAY...

    I will share my experience with you. I received a lead first thing in the morning(around 730am) but I was already concentrating on a proposal I was giving across town(from a real lead that did not come from them). My appointment lasted til around 10 am and immediately after I called the lead. The lady answered the phone and I told her who I was and why I was calling. She said I cancelled that with SM and I am not interested. I immediately emailed SM about this and requested a credit for a bum lead. I did not hear any thing for a month so I had a chat with a customer service rep. To summarize a lengthy, time consuming, waste of time, her response was I should expect to receive these kind of leads(its built into the cost) and should keep calling the lady to see if she changed her mind. I told her fine just cancel my account. About a week later I received a call from an SM rep who ask why I was cancelling the service so I went through it again. She agreed I never should have been billed for that lead and said have the next 2 leads on us. I did receive one free lead (who never has answered my phone calls or emails). I had another lead come in shorlty after and these people lived in a wealthy community..Great. I met with them and gave them a price. Followed up a few days later and the lady said if I could do it for $XXX then we have a deal. The only problem with $XXX is it does not cover my costs. No way Im working for free. Then I find out I was billed for the lead. I phoned the rep I had talked to about the 2 free leads and she told me that was a different kind of lead and could not be free. By the way it was not the price that they tell you the leads will be. If you decide you are going to try it do not pay the set up fee. In short the leads I received all seemed (the ones I actually talked to) to be "PENNY PINCHERS" and not to be qualified leads for a company offering highend lighting...

    A friend of my who is a General Contractor had the same experience.
    For example... They charged him $75 for a lead that literally wanted a ramp that could be made out of a couple of pieces of scrap lumber...

    Another guy who cuts grass loves them.
     
  7. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    Very nice, thanks for the info! Thats the thing that worries me is how many tire kickers are there going to be...they told me $12 a lead. So I dont know im getting weary of it...
     
  8. eskerlite

    eskerlite LawnSite Member
    Posts: 222

    I tried them for a year and got only low bid lovers. A great way to get into the business or any business but not for Lighting. Cost me $1800 for about 60-80 leads and I got 3 of them for about 20,000 in work. Not bad but I was lucky. One wall Job, a patio and a lighting rehab. Many of the jobs I went back to see how they came out and many were not ever done and the others got just what they paid for. The bitterness from poor quality lingers long after the sweetness of low price is forgotten.
    Sean C.
     
  9. CALandscapes

    CALandscapes LawnSite Senior Member
    Posts: 946


    Landscape, lighting, irrigation, hardscape, etc.

    It was all junk for me... :dizzy::dizzy::dizzy:
     
  10. David Gretzmier

    David Gretzmier LawnSite Gold Member
    Posts: 3,645

    Take tonygub's experience and multiply it times 3 for me. I have never gotten so many worthless leads to lead to only one 3000 dollar Christmas lighting job. I spent about 3-400 bucks over a 5 month period doing worthless bidding for jobs I did not want. irrigation systems, retaining walls, seeding, etc. 12-20 bucks for each lead. They do not have a landscape lighting category, so you get all the landscape leads. and you pay for them. You will better leads and closes and sales from 250 bucks in doorhangers from gotprint.com and a days walking.

    And yes, when you cancel, they give you free leads and they constantly woo you back, and then you get more worthless leads. I don't really blame service magic, these people truly do log in and ask for a professional to contact them. it is just that the people who do that never really want to hire someone. They are hiding behind the internet. The people who want to hire someone CALL contractors.
     

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