Service Policy

Discussion in 'Starting a Lawn Care Business' started by Slcareco, Mar 6, 2008.

  1. Slcareco

    Slcareco LawnSite Senior Member
    Posts: 682

    Does anyone have a examples of service policies for services other than mowing, like core aeration, soil testing, overseeding, mulching, pruning, tree and shrub fertilization....

    if you could just list them for each of those services so I can get an idea of how to cover myself that be great thanks!
     
  2. Slcareco

    Slcareco LawnSite Senior Member
    Posts: 682

    anybody have a policy sheet that they could share or give ideas to put in a service agreement???
     
  3. lawnpro724

    lawnpro724 LawnSite Silver Member
    Posts: 2,201

    All of that should be listed in your general maintenance contract.
     
  4. Slcareco

    Slcareco LawnSite Senior Member
    Posts: 682

    I know which is what im working on but would like some help, or examples of other services besides mowing and their policies...

    are there policies for pruning? aeration? overseeding? liming?
    mulch???
     
  5. lawnpro724

    lawnpro724 LawnSite Silver Member
    Posts: 2,201

    All of the services you provide should be listed on your service contract under additional services. The main part of my service contact includes mow,trim, blow and pruning of shrubs and cleanups. Under additional services lists everything I do so if a customer decides they want to ad services I just put a check next to the service they want and in the space next to the description I put the price for that service. These are the things you need to discuss at the time of your contract signing so everyone is clear on what services will be provided and the prices that will be charged for each service listed before signing.
     
  6. lawnpro724

    lawnpro724 LawnSite Silver Member
    Posts: 2,201

    As far as liming, aeration, overseeding and mulch, does the lawn/landscaping need this done? If you think it does figure your cost to do each and bring this up at your initial meeting with them and explain why you think they need these services. Again everything your going to be doing will need to be in your contract and gone over with your potential client at the time of your contract signing. The contract should list the cost for these services as well as how often you will provide these services, once a year or more.
     
  7. Slcareco

    Slcareco LawnSite Senior Member
    Posts: 682

    What I mean by policy is like for example "make sure all objects, toys, lawn ornaments, etc is off the lawn before we cut" or "after we have completed your clean up we are not responsible for any leaves that fall after we have left"

    So what I'm asking is what coul dbe said bout mulching, pruning, aerating etc??
     
  8. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    I guess you could just say the same stuff. I find it's a complete waste of time to put this stuff in writing. The people that do things like leave toys everywhere aren't going to NOT do this just because you have something about it in the fine print. Because they are the type of people that just don't give a crap.

    I just call customers as needed...."Hey...you need to pick all that sh** up!!" seems to work better.
     
  9. Slcareco

    Slcareco LawnSite Senior Member
    Posts: 682

    It was just an example bt I guess it will just be under the general policy and such
     
  10. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    I know they were examples, but really, you're looking to put in writing things that should be common sense. You'll run into a few customer lacking in common sense, just deal with them directly. No need to sit up late at night wracking your brain thinking up policies.
     

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