service rates

Discussion in 'Landscape Lighting' started by Mike M, Mar 31, 2008.

  1. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    Okay,

    What do you guys use for basic service calls, not routine contracts, but for one time calls?

    I told a guy today a set hourly rate plus bulbs, then I suggested a fixed annual contract from here in. Typical stuff, repositioning because of plant growth, cleaning lenses, lubricating, changing bulbs, checking timers, etc.

    Thanks, in advance.
     
  2. S&MLL

    S&MLL LawnSite Senior Member
    Posts: 751

    If I didnt install it then its pretty much an hourly charge+bulbs+set fee for redoing a connection+set fee for adding a leader to fixture that has to be moved back due to plant growth. They are handed a copy of the service sheet. Then an invoice is mailed.
     
  3. NightScenes

    NightScenes LawnSite Silver Member
    Posts: 2,206

    My service rate is $65 per man hour. I charge travel on one direction as well.
     
  4. sprinkler guy

    sprinkler guy LawnSite Member
    Posts: 223

    I charge hourly ($75/hr) minimum one hour, plus bulbs, plus each connection that has to be made. If I'm not in the area, I charge 1/2 hour travel time, or they can wait until I'm nearby. I bill in hourly increments only, so an hour and ten minutes is two hours billing. The only couple of times my rate has come into question is when there isn't an obvious problem and I tell them I'm not exactly sure how long it will take to locate and fix the problem.
     
  5. Lambent Leaves

    Lambent Leaves LawnSite Member
    Posts: 9

    Same as Sean, $75 per hour plus materials, then discuss an annual contract that will work for them and keep problems from re-occuring.
     
  6. pete scalia

    pete scalia LawnSite Senior Member
    Posts: 960

    250 for a service call for that I even bring my tool box along. If I bring the ladder it's another 100 whether I use it or not. 75 every 15 minutes rounded up to the next 15 minutes thereafter. My times important and expensive so don't jerk me around with your nonsense and small talk. Pete gets on the job and it's done right.
     
  7. David Gretzmier

    David Gretzmier LawnSite Gold Member
    Posts: 3,645

    I usually will come and take a look for free, and give them a fixed price bid to fix most everything, with an open range for items hard to estimate- a zone not working, etc. if it is an involved look or a far away location, ( more than 15 minutes ) I'll ask for a 50-75 buck service fee for the bid/gas. I don't price per hour, but by the job. I am able to fix things 2-3 times faster than most, but folks won't pay 200 bucks an hour, so I just charge per job. I've gotten quite a few installs from service calls, so I try to show up cheap and then charge a fair price for work. Eventually these same folks will pay you for a new install if you treat them right.
     
  8. pete scalia

    pete scalia LawnSite Senior Member
    Posts: 960

    This is a sure fire strategy for going out of buisiness
     
  9. David Gretzmier

    David Gretzmier LawnSite Gold Member
    Posts: 3,645

    yes, I agree. once I started doing free estimates, honest bids and offering fair pricing 26 years ago, I knew it was a short term strategy. Growing service customers into install customers is an obvious mistake. I should take your advice above and charge 75 bucks every 15 minutes. Congrat's pete. I will now ignore your posts and threads for another 4 months. I had cut you some slack because you had a few posts recently that were adding to this site. If you have nothing to add to the threads but negativity, then get off the board.
     
  10. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,941

    I like the Johnson model, just hire a full-time service guy.
     

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