service sells

Discussion in 'Lawn Mowing' started by Toy2, Jan 29, 2005.

  1. Toy2

    Toy2 LawnSite Bronze Member
    Posts: 1,924

    :) Okay folks, here it goes.
    Took the day off yesterday to look at equipment, drove over to a company called C&M, walked in and started looking around, counter guys were just watching me, kinda mad dogging, anyway walked around for awhile, walked over to the counter to ask for help, everyone got busy...waited for a few more minutes, nothing...still nothing, guy stays on the phone, others split to the back...what gives? I had the Dockers on with the new leather coat, so I knew it wasn't the apperance, anyway got pissed ad walked out.

    Drove further down the road to a place I heard about, Landscapers Supply, freaked out when I pulled up and saw the awesome display of riders, trimmers, blowers, etc..
    The guy at the counter met me half way into the store, put his hand out, the whole nine yards. His name was Travis, this guy took the time to show me everything in that place, everything had a home. This business has been around for about 11 months and looks lke it will be here for a long time with that kind of attention to customer service.

    That was all I needed to make my desicion on where to spend my $$, next week will pick a Toro 36, blower, and trimmer!

    Just shows what a great attitude will get you!
     
  2. plateau lawn care

    plateau lawn care LawnSite Member
    from georgia
    Posts: 195

    i'm with ya. I walk in somewhere thats the first thing I look for
     
  3. LLandscaping

    LLandscaping LawnSite Bronze Member
    Posts: 1,016

    Travis is a great person to deal with bought a Oregon chainsaw sharpener and a Oregon blade grinder from Landscapers Supply. Plan to buy many more parts and accessories from him. Landscapers Supply is also a sponsor on Lawnsite.
     
  4. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    It's refreshing when something like that happends to you once in a great while...it really makes your day.
     
  5. Toy2

    Toy2 LawnSite Bronze Member
    Posts: 1,924

    It was strange to have someone willing to give out so much info to someone just starting out. I will be his customer for some time because of his treatment.

    Go Travis!
     
  6. brinlee lawn

    brinlee lawn LawnSite Senior Member
    Posts: 273

    Yes customer assistance is a must!!!!! Especially in this business if something is broke they have to get it fixed. So far my dealer has been on top of it if I go in with something it is straight to the back for repair
     
  7. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,842

    I totally relate. And I always do business the same way. I have lots of places I could spend my money. But it's how they treat me - the importance they put on me - that keeps me coming back.

    Nothing like great customer service to keep you coming back. Nothing like poor customer service to make you never want to come again.
     
  8. Mo Green

    Mo Green LawnSite Bronze Member
    Posts: 1,487

    Customer service these days seem to be at an all time low. Everywhere from Fast food restaurants to large chain stores. It's like the employees are bothered by serving the very people that enable them to stay employed.... the customer. It's nice to hear a good story like that. That's the type of thing that keeps my faith in mankind at a tollerable level.
     
  9. Lux Lawn

    Lux Lawn LawnSite Silver Member
    Posts: 2,267

    Good dealers are a nice thing to have,stick with this guy he sounds like he was helpful to you.Basically all he was doing was his job something most people don't want to do anymore.
     
  10. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I had that problem with a John Deere dealer about 6 years ago. Went in and asked for help from two different people. Nobody came, they just sat on phones talking or disappeared in the back. What made me really mad was another guy came into the store and they ran up to help him. So I got really loud and verbal (you know to the point where everybody is staring at you) and let everybody known what a sh*tty place this was. To rub it in their faces more, I pulled out a big wad of cash (because I was looking at buying two Stihl trimmers) and said, "I see that you guys don't want my money, too bad because it would have been an all cash sale," and I walked out.
     

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