Should have stood by my estimate...

Discussion in 'Lawn Mowing' started by Bassman, Jan 27, 2001.

  1. Bassman

    Bassman LawnSite Senior Member
    Posts: 270

    Anyone ever do this. I bid a hauling job and then tree trimming and cleanup as separate jobs. Customer agreed. The first job, (hauling away yard debris), was estimated too low about by about 35%. My fault, live with it. I am usually right on estimating or close to it. I got a little ticked off at myself and looked over the second part of the agreement for tree trimming, cleanup and hauling and realized I was about half of what it should have been,( I know, that is WAY off but I was anxious to get the work, it's been slow and maybe I was subconciously thinking to make up some of my profit on the second part of the work). I then did a very unprofessional thing. I called and explained that I had to re-estimate the cost of the rest of the work agreed on, (I was paid for the first job at completion). To make a long story short, I am not finishing the work for this customer as he has not called me back. And I don't blame him. We must estimate and then bid work based on our experience and knowing what profit we must realize to stay in business. I am slow this time of year so now I'll probably be doing no work come monday versus some work even though it was underbid initially. I wish I had let my initial word stand and done the work as agreed, even though it would have worked out to less than my minimum of $30/hour. I have not altered an estimate and agreed on price in the past once it was agreed to and will not again. I must have been having a bad day. My reputation and integrity means everything to me and I feel badly about this. Friends, if you bid a job and see you screwed up and are in over your head, do the right thing and complete the job as agreed.I pride myself on my work and my word and it's the first time I felt like a hack and dirt bag for this behavior. I guess it's a good lesson to NEVER repeat this again. Any one else ever re-think a job after a too quick, too low estimate or am I the only one?
    Bassman


    [Edited by Bassman on 01-27-2001 at 09:16 PM]
     
  2. Bama

    Bama LawnSite Member
    Posts: 15

    Bassman,
    I know the feeling. You get about halfway through with the work, and you know "I have screwed up!" It's a terrible feeling. There has been a few times when I might have given my business to the first person that offered to finish the job, and drop me off at the house. (Not in that order) But I've found if you will suck it up and keep your word, you'll be alright in the end. You reap what you sow and it always seems to work out. On the other end of the spectrum, I've walked away from many jobs saying, "I can't believe that I made that much money for that little effort."
    And I'm sure you probably have also.
    BAMA
     
  3. Currier

    Currier LawnSite Senior Member
    Posts: 564

    I know how you feel sometimes it seems you just can't win. You may think you are bidding the job to include the unseens but you still end up getting nailed.

    Now, if you are still feeling bad about this specific situation just copy and paste your initial response and mail it to the customer. I think you pretty well state all that needs to be said.
     
  4. cutting edge

    cutting edge LawnSite Member
    Posts: 194

    I agree with Currier.
     
  5. mowerman90

    mowerman90 LawnSite Bronze Member
    Posts: 1,491

    Bassman

    I know the feeling. Years ago, when I was first starting out, I bid a plugging job for a county deputy sheriff. 3/4 of the way through the job I realized I had made a mistake figuring the Sq Footage and would be short about 30 trays of plugs. What should I do? Tell him I made a mistake and chance getting a ticket everytime I go 2 mph over the limit. I did the right thing, I told him I made a mistake but that it was my own fault and that I'd stick by the estimate and finish the job for the agreed price. The cop told many of his co-workers and I received many more jobs from other deputys, plus, and this is a big plus, I've never gotten any tickets for the last 11 years!!!
     
  6. Bassman

    Bassman LawnSite Senior Member
    Posts: 270

    I'm taking Curriers advice. Sending a copy of my post along with a letter of apology to this customer monday. With a P.S. that I do not want or expect future consideration for work, only that I sincerely regret my unprofessional handling of this agreement for service. (A conscience is a terrible thing, yes)?
    Bassman

    [Edited by Bassman on 01-27-2001 at 11:46 PM]
     
  7. Bob Shoaff

    Bob Shoaff LawnSite Member
    Posts: 64

    Bassman. I would also go ahead and say if he still wants the work done you will stick to your original estimate. It sucks when you mess up an estimate but if you do good work, then the smile on the customers face makes up for the loss. Plus rather then telling all their friends bad things about you, they say good.
     
  8. geogunn

    geogunn LawnSite Gold Member
    from TN
    Posts: 3,010

    bassman--I take a big man to do what you are doing. congrats and good luck!

    GEO
     
  9. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,073

    Bassman,

    I think we all at one point made a bad estimate.

    It happened to us our very FIRST call. At the time, we had jumped right in and we were winging it. Lawnsite wasn't around to help us out or we would have done things differently.


    Anyway, our first call was from a guy who wanted us to fix his half-falling down sandstone wall. We didn't even
    advertise this service, but we went to look at it anyway.
    This guy beat our ear for at least an hour. We finally
    gave our estimate which we bid LOW because we wanted the
    work.

    Well the guy never called. As the season progressed, and
    we saw how much work we had, we would laugh as we passed
    that guy's house and comment that we were glad he never
    called.

    SIX months later, in September, his wife calls and says that
    she wants us to come out and do the work.
    Matt politely told her that our schedule was now booked and we wouldn't be able to do the work. After he hangs up, she
    calls back 5 minutes later, SCREAMING at him, saying she is
    tired of this always happening to her. She proceeds to say that every time she calls someone to get work done, they give the esimate, then when the she calls them to do the work, they say that they can't. No wonder!! she waits 6 months to call!

    We now learned from that estimate. All estimates (other than mowings) now have an expiration date for when the work will be completed at that price.

    We all learn from our mistakes. You sound like a very honest person with good morals. With your positive attitude, you have a good chance that your business will succeed.


    Jodi
     
  10. SpringValley

    SpringValley LawnSite Member
    Posts: 147

    Sounds like Bassman is doing the right thing. Sometimes I have underestimated and told the customer. Once they just looked at me with the "Tough Luck" expression. Another time I told the customer that I had underestimated my materials and told them I needed more and I would provide them at cost. They were very understanding and agreed.

    Regarding 1MajorTom's problem, I always try to put on my estimates that they are valid for 60 days. This alleviates the 6 month problem that Jodi mentioned and allows you to requote if the customer calls and wants you to do the work after the 60 days have expired.

    Matt
     

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