Long story short, I mow for an elderly lady that I've had for 3 years. Not the biggest account by any means but it all adds up. Over the weekend, I had a run in with her son-in-law in which he was blowing up at me and my buddy claiming that we left debris in the street last year when my buddy did the cleanup. I held my tongue since I had nothing to do with the job last year and simply told him he was wasting his time writing down my license plate for the cops and I told him not to put his finger in my face...well today I get a call from his mother in law claiming that she is going to switch to a family friend for mowing. I havent talked to her but Im already positive its over the matter this weekend because she was a loyal customer. Im not afraid of losing a few accounts but this is total BS for me to lose an account over this dude. Should I bother calling her and explaining to her that he was out of line with me and that this shouldnt end our relationship? Half of me wants to call her and talk the situation over and the other half of me is aching to drive over to this guys house and really tell him what I think of him and his BS antics now that my customer is gone. If it hadnt been for me thinking of my customer at our first confrontation, things would have gone alot differently when that dude was putting his finger in my face and shouting for me to turn off my equipment so he could rant.