I have one customer that is 45 min. away, 45 min. back. I have doing their lawn since i started so i think i owe it to them to stick it out. But here is the problem, they installed sod at their new house, didnt ask me if i could do it, and it is the worst looking sod i have ever seen it has at least 2" of thatch and it has been mowed only 5 times since installed. My gravely 260z just sinks into the ground , at 3" it just scalps the yard, so i mow at 4.5" and the blade of grass is still only about 2" tall. The husband tells me after i mow "you better cut it shorter or dont come as often, i cant even tell it has been mowed" being the biggest jerk he can be. What would you do? If i mow it shorter it will look like sh$t and the sod probably will not survive a heat wave.