One of my LCO friends just called me and said he got a call for a lawn in a very upscale neighborhood, lady unhappy with the current level of service. He didn't want to take it because the lawn is currently servied by the largest/most popular company in our town. He feels that he doesn't want to upset the big company and make enimies, thus he refered me. He looked at the lawn and said there are legitimate complaints. I say if the customer is truely unhappy, and she came to him looking for someone new there is no shame in bidding the account. Your opinions?