years ago, while in the printing industry, the company implimented a procedure, which they learned from another trade. it was called "SMED". the procedure, cut time by ALOT, which saved the company big money. now, the nature of thier billing, was to charge for TIME while setting up, but when they found ways to cut the time down alot, they still billed the client for the originally estimated time, and pocketed BIG MONEY, which they made off of the time. ok, example: estimated setup time for xyz job= 10 hrs. they billed these hours at $900 per hour. if they completed the setup in 4 hrs, they still billed for the 10 hrs @$900. does anyone know what "SMED" stands for, and what the procedure is?