smile resolution

Discussion in 'Trucks and Trailers' started by supercuts, Mar 19, 2008.

  1. supercuts

    supercuts LawnSite Silver Member
    Posts: 2,785

    conclusion to my post "smile or we wont fix your brand new truck"

    after calling Ford directly at customer service and sending an email to the general manager at this dealer i recieved a very angry phone call from the service manager(im assuming his rear end was handed to him). as he's yelling at me he was trying to find a way to work it out. this is the result.

    1. they are sending a formal written apology.
    2. sending a $200 refund for the alignment work
    3. are sending a new invoice for the turbo work stating techs did hear noise.
     
  2. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    well very good! Pretty Shi!!y the service manager called yelling.. but o well. atleast its getting resolved.
     
  3. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    Im still not used to you being supercuts! ha!
     
  4. Scag48

    Scag48 LawnSite Fanatic
    Posts: 6,067

    Good for you! I doubt I'd ever be able to go back to that place after the way they treated you last time, that's just me though. Cheers! :drinkup:
     
  5. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    Yeh time to find a better ford dealer!
     
  6. supercuts

    supercuts LawnSite Silver Member
    Posts: 2,785

    i switched names because i googled my business name one time and saw all of my posts on here. doest look professional for a customer to look up some of the threads on here. i was trying to come up with a stupid name, supercuts fits that. watch someone use it!
     
  7. TXNSLighting

    TXNSLighting LawnSite Fanatic
    from DFW, TX
    Posts: 6,462

    haha!! probably so!
     
  8. Johnson LCO

    Johnson LCO LawnSite Senior Member
    Posts: 336

    I thought about that when I chose my name. I cant believe people actually put their compnay name on an open forum. Back to the subject, have you checked if there are any other dealers close by?
     
  9. supercuts

    supercuts LawnSite Silver Member
    Posts: 2,785

    yes there is on in each direction 20-25 mins away. i dont want to be looking at an hour round trip just to drop off my truck, which is what brought me back to this dealer. but now that they have compesated me for their mistakes, ill give them another try
     

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