A couple of weeks ago I was putting in a flower bed for a customer when their next door neighbor walks out with his 21 inch push mower and attempts to mow his 8-inch grass down to 3 inches AND bag it at the same time. Needless to say, he stalled it several times and then filled his grass catcher within the first 20 feet. I felt really sorry for the guy but had a full schedule for the day so I walked up behind him and, after a little small talk, asked him if he had ever operated a rider (John Deere, 48-inch cut). When he said "No" I said "Today would be a good day to learn. Help me get it off of the trailer." I showed him how to operate everything and then told him that the only way to really learn was to get going and I went back to the flower beds. About 30 minutes later, after doing a reasonable job on the lawn, he came up to me and told me that "as of today, you have another lawn to do". I was there again today. His wife outlined a routine for me that could make one of my best customers!! He told me that that was the "smoothest sales pitch that anyone has ever pulled on me ... I was impressed". He also says "it's your lawn now but I sure would love to run that rider again".