You were just making rounds on the golf course to check on the work being done by your employees. As you came to the ninth hole, you found your employee, Alberto, asleep on the job. He was supposed to be repairing divots in the fairway. Several golfers getting ready to tee off at the 10th hole were pointing and laughing at the way Alberto had fallen asleep in the wheelbarrow. Clearly, you are frustrated and angry about this. What do you say to Alberto? This scenario was posed to the 24 golf course superintendents attending the Syngenta Business Institute at Wake Forest University. We liked Erwin McKone's answer. McKone, superintendent of Briar Ridge Country Club in Schererville, Ind., said he would first ask Alberto if he was OK. McKone's point was not to jump to conclusions. Maybe Alberto was up all night with a sick family member. Or maybe he is sick. What would you say?