Software issues

Discussion in 'Business Operations' started by dworske, Mar 2, 2005.

  1. dworske

    dworske LawnSite Member
    Posts: 2

    I have used Lawn Monkey & QXpress Gold. Problem is, QXpress changed to a yearly support and upgrade plan, which I did not need. I was not utilizing everything in the program anyway. Due to Quickbooks changing their payroll subscriptions, I had to upgrade to Quickbooks 2005. Well, QXpress is not compatible with QB 2005. I need to pay an additional $800.00 to get the new version which upsets me a bit.

    My question is, since we were not utilizing anything but the routing anyway, what are my alternatives. I don't want to enter the info twice. I am considering Gopher and Quickbooks Customer Manager. I have alsoheard MS Office, which I have, could do routing.

    Any suggestions?
     
  2. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Posts: 4,771

    I feel your pain with the upgrade cost with Alocet. I use LM and had not planned on paying the $300 for the upgrade and for the use of 148 minutes of techinical support that I already had, but could not use. I really need those support minutes because I plan on expanding greatly this year, so I went ahead and upgraded.
     
  3. MacLawnCo

    MacLawnCo LawnSite Bronze Member
    Posts: 1,847

    we are talking about a $25 monthly fee. Not that big of a deal in the whole scheem of things.

    Dworske, just get on the keep me current plan and you should get the update without having to repurchase.
     
  4. dworske

    dworske LawnSite Member
    Posts: 2

    Thanks for your input!
     
  5. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Posts: 4,041

    Hi dworske,

    Let us know if we can help.
     
  6. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I use Qxpress with my Quickbooks Pro 2005, and I hate the Qxpress. I thought that it was a waste of money. It was not user friendly at all, and it made simple things take forever
     
  7. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Posts: 4,771

    tiedeman, have you ever used Lawn Monkey? Because Alocet makes both Qxpress and Lawn Monkey, I was wonder how similar they were. LM was a little difficult to learn, but with practice it can make short work of scheduling and invoicing. I got into the equipment cost and such just a little bit, but not much. I was just curious how those two programs compare.

    Matt
     
  8. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    nope, haven't used the lawn monkey yet. The main reason that I got Qxpress was for scheduling and then uploading the schedule into invoices in Quickbooks. The uploading part is great, but setting up the schedule is what I feel takes forever. So I went back to my out scheduling program from ABS Applications. Sure I can't upload, but I can still do my schedule easier and print out my daily work load
     
  9. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    man that was fast. Paul contacted me from Qxpress and he is going to help me out with my problems. Now that is another great example of great customer support, willing to help the customer out and make them happy. I actually look forward to him teaching me some stuff and solving some of my problems. Thanks again Qxpress for the support
     
  10. MacLawnCo

    MacLawnCo LawnSite Bronze Member
    Posts: 1,847

    Troy, you are going to be surprised because setting up the scheduling is one of highlights of the program. set up your routes once for the season and you are done. make sure to update us with your praises. ;-)
     

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