The worst internet comment I've ever read is the one above saying "is the customer happy". Ya know.....most customers are happy even when the work is terrible. They don't always know any better to not be happy. In business, you do not do something and wait until you get a complaint. That's not how it works. A good business owner will take steps to make sure they don't give the customer an opportunity to complain. Is the customer Happy? They usually are. Is the contractor providing a legit opportunity to complain? Yes he is. Never leave that door open.