I ordered some parts from my local dealer about a month ago. I've been patient. The dealer calls the distributor and says it's on backorder, time and again. After a month, I went to the next level (I don't blame the dealer, how can I?). I happen to work my full time job in Winston-Salem, NC where the distributor is located. The four women in there were not concerned at all that I needed my parts and gave me the impression that it was verboten to question it. It's backordered and that's apparently all I needed to know. So I took it to the next level. I asked for the telephone number of the factory. OMG! You would have thought I asked for GOD's telephone number. She told me that they didn't really like people calling them. I told her that if they didn't want to hear from their customers, maybe the eXmark guy about 6 miles away would. After all, we're not talking about a designer couch here. We're talking about parts for a machine that I generate income with. I still can't believe this happened. I did get the factory number and spoke to a really nice guy that promised to have an answer for me on my cell phone monday (it was about 4:30 wednesday when I called). Either way, factory, distributor...one of them let me down. It's gonna be really hard for me to buy that brand again and it's a shame because I like it alot and the local dealer. Sorry for the rant, I feel a little better now.