Like most people you look around find a dealer close to you that has what you want and you buy it from them. Well Now I am rethinking this old standard practice of getting someone close by. I've spent around 8 grand this year with one of the Largest Scag dealers in Memphis so wrong and here is why. As long as it was cash to them they smiled were very helpful ect. My first hmm thought was when a hour meter went nuts, I called and told them and their first reply was so, it does not effect the mower, I replied yes it does if its has 400 hours on it and I've had it a month then your reply would be your out of warranty so they ordered the part three days they say ok cool two weeks later I call and hear yea the part is in, so I drive over and they want to put the mower in the shop I asked how long does it take two weeks comes the reply, I ask for the owner and he says well we will do our best to get it out sooner. So I say give Me the part I'll replace it he got alittle pissed and called a mech out and said put this on now. Three weeks ago My motor started sputtering and sounding off so I bring it to them. This week on Tuesday I go and ask when the mower will be ready its been three weeks! The salesman calls the back and says ok looks at Me and says should be out in two weeks. I said thats over a month. I asked them has anyone even listened to the motor yea we did its the ignition coil! Ok then whats the hold up they reply well we are busy. I sent a note to Scag and they called me within the hour, asking for information and background. He tells Me look thats totally not acceptable on a new mower and you should not have to wait that long its a warranty fix on a new mower, asked how many hours on the mower I said about 65, He was upset and said look take your mower to this dealer 45 miles away and I will call them. I said ok but I called the dealer to he said we are backed up but we can get to you and out within a week, I drove down there and they listened to the engine and agreed coil issue. Two hours later I get a call, not a service manager or sales guy but the mechanic who said they he made a mistake its not coil its the manifold gasket and he verified that with Kawasaki he said I should have the parts in a couple of days and as soon as they come in We are on your mower. I guess we shall see but I think I just found another dealer. So sometimes the easiest aint the best choice.