For a 2 man operation I don't have that problem....yet. I still have it in the back of my mind that not even looking at a lawn is just plain lazy and the customer will see that. OR...there might be some skeletons in the closet on some lawns that I cannot deduce using software/online tool and I get burned. I fear I would be taking on too many crappy lawns by not visiting. It is a business goal of mine this season to flat out decline lawns where you cannot win the battle no matter how much effort you put in (i.e. dog shet everywhere, unkept hayfield lawns, etc) Note I am not negative on tools to grow one's business, just slow to the table to try something unknown.