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Spring Startup and you find repair needed

Discussion in 'Irrigation' started by WalkGood, May 10, 2007.

  1. WalkGood

    WalkGood LawnSite Bronze Member
    Posts: 1,910

    Situation: a residential startup and you find a repair is also needed (like a broken rotary head). 6 zones, with 4 zones of 4 rotary heads each and two zones of maybe 5 misters each.

    If the head replacement takes 10 minutes extra, do you just charge extra for the parts on top of the startup price? Or do you also charge additional labor for the 10 minutes in addition to the parts charge?

    How much time do you allot for a residential startup, say a typical 6 zone like above? And for ones with additional zones?

    What if a startup has no repairs but 75% of the heads get stuck down from new grass roots that grew over the heads and you have to cut the grass away (adding maybe an extra 20 minutes to your usual time allotment for a "normal" startup time)?
  2. bobw

    bobw LawnSite Senior Member
    Posts: 807

    I allot an hour for a startup. This allows me to make sure nozzles are aligned properly and rotors haven't lost their set points etc. If repairs are required, the parts just get added onto the bill. If the repairs take me over the hour mark then I add labour in 30 minute increments.
  3. bicmudpuppy

    bicmudpuppy LawnSite Silver Member
    Posts: 2,781

    A startup is just that a startup. Flag repairs and do what is necessary to start the system. At the point when you have done all you can do w/o doing repairs, the repair clock starts. If you have a min service call, start the clock. Everything is T&M from this point forward.
  4. Midlo Snow Maker

    Midlo Snow Maker LawnSite Member
    Posts: 183

    $95.00 for a non contract STO up to 1 hour, all parts extra
  5. WalkGood

    WalkGood LawnSite Bronze Member
    Posts: 1,910

    For us, some of the smaller systems like a 4 zone, the price for the startup is a lot less than an hour of labor charge. Makes me lean towards alloting only enough minutes of labor that teh startup price woukd cover.

    Simple example if the hourly labor charge is $60 (one dollar per minute), then a $45 startup price should only include 45 minutes of labor (plus parts if needed).

    I like the 30 minute increments for labor charges. Has any customers complained about being charged a whole hour for 35 minutes of extra labor time?
  6. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 47,673

    I prefer to have a service charge cover 30 minutes of time, with the clock running from then on out. How long it takes to get the system running isn't important. It's all T&M, baby!
  7. jerryrwm

    jerryrwm LawnSite Bronze Member
    Posts: 1,274

    Depends on how your contract is worded.
    We allot time for each system to recharge main, activate all the zones and reset controller. That is our start-up and it is priced according to zones and for existing customers based on actual time spent historically.
    Any repairs, head leveling, cleaning, are extras and the first hour is charged at our labor rate. We occasionally give a break on the hour charge if it is a minor repair, but nothing less than 30 minute charge.
  8. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,911

    Exactly what we do!

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