Well, this is a first for me. I still can't believe I caved in, like I did. It was just so unexpected, it caught me off guard and totally ruined my posture with the customer. Let me explain..... So our company has a policy that we collect 50% down payment, at the signing of the contract, for any job over $1000.00. That's just been a policy of mine for years and years. And I've never really had anyone balk at it before. Everyone just understands that's business as usual and they're always happy to pay up. Well, this evening I was signing a contract for a small French drain job. The total was just under $2000.00. And when I gave the bid, I checked the box in the estimate form that said, "Terms: ____ 1/2 Down and remainder due on completion." I also verbally state the terms of the job as I had the estimate to them. Always. So I am pretty much done drawing up the contract and getting ready for the customer to sign and he first asks me how long the job will take. I tell him it will most likely take just one day. There's a slight chance it would take us a few hours into the second day, but that's it. I explain there's a 90% chance it will only take one day. So he says to me, "Ok. Jim. I gotta tell you...the only problem I have with all of this is the down payment. That's a lot of money for me to put down and I've had bad experiences in the past where I've given a contractor a deposit and then it's taken me several weeks to get them to show up and finish the job. And since this is just a one-day job, I'd rather just pay you the entire amount when you are finished. So let's do it that way." Well, this totally took me off guard. And I kind of reluctantly agreed. I mean, I didn't really have any reason to object. He's right. If it's just a one-day job, I really don't NEED the deposit. It's just something I usually get. But I still feel like a Clod for not sticking to my guns. I am usually pretty firm about my policies. And I feel like I totally caved in (no offense to any Cave Men reading this). I mean, this guy lives in a nice $800,000 home and seem very professional. I have no question he'll pay. It just feels wrong to start a job without a down payment. So your thoughts...Should I have stuck to my guns? Or would you have done the same thing and agreed to do a small job with no deposit?