Ok, i'm just starting out this year and got my first 2 jobs today. Both were spring clean-ups and mow, both very small residential customers. I visited both customers earlier in the week, talked very specifically about what they wanted done, and agreed about what they wanted done now, and then plans for the future. No contract was sign, but I wrote down what they wanted so I knew what the heck was going on. <G> First one went great, customer was home, game me my money, liked the job I did and that was that. I'll probably be able to make her a weekly mowing account, works for me fine. In addition, I feel that I bid this job properly and earned a "fair wage" for the job that was to performed. I've carefully reviewed by expenses and what I need to make, and I felt very good leaving there. Went on to the second customer who was not home (they told me they would not be so I knew that going in). I'm out in the backyard, yard looked like it hadn't been mowed in a long long time, so I wound up triple-cuttng it. Grass was so long I had to cut once at the highest deck height, then again, followed by the last cut that was bagged and I took the clippings away, I have a place to dump, no problem there.. This turned out to be much much more work than I had expected, but it had rained earlier so the grass was wet, led to clumping so the reason for the 3 cuts.. Anyway, as I'm doing my work, next door neighbor guy approaches me and says what's up.. After the formalities he tells me that this customer has had 2-3 previous lawn guys there, and she's stiffed every one of them because the customer is gonna find something 'wrong' with the job I did, somehow, someway and isn't gonna pay me. Now I'm freaking mad to no end, cause the job I totally underbid on, but I'm stuck. If I don't do the job 100%, then she could say I didn't do it all and therefore not pay.. So I'm stuch doing all the work as best as I can, knowing that I very well might not get paid for any of it.. Now, raking leaves off the fence line, out from under the bushes, followed up with a mow, trim and blow is basic stuff. I tell him thanks for the info, and go about my business as best as I can. Should I of packed up my materials 1/2 way through a job because of a strangers 'hear-say' to me? What is it's the neighbor that's not truthful or doesn't know the whole story. Could of been the previous 2-3 lco's were 17 year old kids who did a terrible job, and not worthy of the money to begin with.. I don't know....... About 10 minutes later, just so happens that a lady pulls up in the neighbors driveway. She looks over to me and starts to say the same exact thing (non-payment for 2-3 previous guys). I asked her if she was the guys wife (who had warned me not 10 minutes earlier) and sure enough, she was. And she goes on to says that alot of the neighborhood knows her act. She calls people in April to cut the grass and do a spring clean up, doesn't pay and then will do the same thing in September after the grass is 14 inches high again... I know that it seems grass really only gets to be "so tall" until it falls over on it's side and kinda stops growing.. 12-16 inches seems to be about max.. So a twice yearly mowing sure would be a ******, wouldn't it? I left the customer their invoice in the mailbox that I had made up the previous day on the computer ahead of time. The invoice detailed exactly what I had done as described earlier in the week, amount owed, where to mail payment, etc etc. I also had put on the invoice that if you're not completly satisfied with my performance, please contact me within 24 hours of service to discuss. So far, I haven't heard from her. But I still have Sunday to go. And being that I left her an invoice, should I ride past the house tommorow to "collect' and then drop her like a hot potato just on what the neighbors told me? I have no reason to believe the neighbors would make up this 'slander' for no good reason. If she *does* call me to complain, for what I'm not exactly sure what it would be, what's the best way to get the money that she owes me already before doing any more work?? I am being eaten alive that this is my second account and I *already* might be beaten out of money.. I've been doing as much research on here about every possible topic since last summer so I can do things right and now this. (unexpected). Any ideas or tips? Thanks!!!!!!!