Steps to follow

Discussion in 'Starting a Lawn Care Business' started by EID, Mar 17, 2006.

  1. EID

    EID LawnSite Member
    Posts: 16

    What are the steps you take after you run over a sprinkler head?
    Ever lost a customer do to the way you handled the situation?
    Do you carry some kind of repair kit? Thanks
     
  2. TripleTsLawnCare

    TripleTsLawnCare LawnSite Member
    Posts: 15

    We carry an basic irrigation supplies it the tool box at all times. You should always let the homeowner know that you have ran over the sprinkler and you will fix it before you leave ( or I'm going to Home Depot to get parts ) .
     
  3. PMLAWN

    PMLAWN LawnSite Gold Member
    Posts: 3,535

    What did you run over it with.
     
  4. EID

    EID LawnSite Member
    Posts: 16

    I have not run over any sprinkler heads, just wondering so I can be prepared.
     
  5. sooner74

    sooner74 LawnSite Member
    from UT
    Posts: 76

    carrying a few extra sprinkler heads in your truck is a good idea. Not to mention caps just in case you don't have the right head. Definitely let the customer know and tell them its your responsibility to fix it. IMO its not worth losing a customer over so I would take care of it.
     
  6. Runner

    Runner LawnSite Fanatic
    Posts: 13,494

    We don't carry the supplies, but Ill quickly replace it, though. It won't be from home cheapo, though. It has to be replacd with atLAST the equivilent of what was there.
     

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