I have bought all of my stihl handhelds from Ace hardware, but im lucky enough to have the same guys in the showroom every day i have come in. They also run a full mower service shop out of the back so that may help. If it was a new Trimmer right off the wall, i wouldn't have bought it without having them fuel it up and run it. There is always some assembly required when they receive a shipment but nothing to do with the motor. if it wouldn't start most of the time they wouldn't know because they don't fuel and run it just to let it hang on the wall.