Stihl Dealers vs. Ace Hardware?

Discussion in 'Industry Surveys & Polls' started by ilike2mow, Jul 25, 2014.

  1. Willriner

    Willriner LawnSite Member
    Posts: 16

    I have bought all of my stihl handhelds from Ace hardware, but im lucky enough to have the same guys in the showroom every day i have come in. They also run a full mower service shop out of the back so that may help. If it was a new Trimmer right off the wall, i wouldn't have bought it without having them fuel it up and run it. There is always some assembly required when they receive a shipment but nothing to do with the motor. if it wouldn't start most of the time they wouldn't know because they don't fuel and run it just to let it hang on the wall.
     
  2. ducnut

    ducnut LawnSite Bronze Member
    Posts: 1,569

    The name on the building has nothing to do with quality of service or the ability to service products they sell.

    And, nobody's product are what they used to be. With companies merging and new EPA regulations, things will never be as they were. As for me, I'm done with most of Stihl's products.
     
  3. ilike2mow

    ilike2mow LawnSite Bronze Member
    Posts: 1,032

    When I was first thinking about getting a stihl if they offered to demonstrate it i took it because I was reluctant to going to a different brand.
    Posted via Mobile Device
     
  4. Utah Lawn Care

    Utah Lawn Care LawnSite Bronze Member
    Posts: 1,309

    My Stihl dealer has 6 weeks of work backed up for his mechanics to take care of. When I walk in he will do everything he can under the sun to get me back up and going that same day. He treats his full time lawn care guys like they matter. When you find a dealer like that, you need to get in good with them and build a good relationship.
     
  5. ducnut

    ducnut LawnSite Bronze Member
    Posts: 1,569

    Take 'em pizza or donuts, once in a while. ;)
     
  6. Bagit

    Bagit LawnSite Member
    Posts: 200

    Recently I had the original primer bulb assembly bite the dust on a BR600. Ace had the part, the dealer I had bought it from years ago would've had to order it. I don't know about other peoples equipment, but the primer bulbs are one of my most replaced parts. Why the dealer didn't stock it is mind boggling.
     
  7. Ditta&Sons

    Ditta&Sons LawnSite Bronze Member
    Posts: 1,494

    HD has a credit card, that is a big reason you see a lot of people buying echo at HD. or Toro, or any other homeowner branded equipment. its easy to buy
     
  8. rlitman

    rlitman LawnSite Bronze Member
    Posts: 1,519

    That is mind boggling. I've got 8 or so. A ten pack on eBay cost me around the price of two at the dealer.
     

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