Stihl HS45 warranty claim denied!

Discussion in 'General Industry Discussions' started by cgaengineer, Nov 6, 2012.

  1. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    First off, I know the HS45 is not the professional hedge trimmer and that is not the problem.


    At the end of last season (less than one year ago) we purchased a second HS45 hedge trimmer to replace the first HS45 that had a broken handle (the lower portion of the handle on the white plastic was cracked). Last week the handle broke on the newer unit so we brought both in to our Stihl dealer. The dealer told me he would have to contact th Stihl rep to see if they would cover it under warranty...it was denied. I was told it was from hanging to unit by its handle (it does have a hole for hanging in the handle). I am now down two hedge trimmers and I am considering switching to a different brand...we have about $5000-$6000 worth of Stihl equipment from Chainsaws and concrete saws to trimmers blowers and hedge trimmers...naturally I am a bit pissed off. I don't abuse my equipment but I don't baby them either.

    The dealer offered to sell me the lower plastic housing at his cost ($39 each) but I will have to replace the part myself which I don't mind doing, but I don't think it's tr dealers responsibility to take it on the chin because Stihl denied a claim.

    I am now in the market for another brand hedge trimmer that's as lightweight a the HS45 but with a better handle design. I will be selling the two repaired HS45's to finance the new hedge trimmer/trimmers. I refuse to use these two units only to have them break again due to a poor handle design.

    Has anyone been denied a warranty claim by Stihl?
    Posted via Mobile Device
     
  2. macgyver_GA

    macgyver_GA LawnSite Senior Member
    Posts: 826

    Chris,

    Have you looked into Kawasaki? I picked up the smaller 600 model (kht600? I think) recently and I like it. 24" double side blade. weighs a hair more than the stihl which I'd imagine could be contributed to a bigger blade than the hs45. Twice the fuel capacity of the HS 45. A little less displacement than the HS45. Ball bearing gearbox.

    I think I paid $250 from my local kawasaki dealer.
     
  3. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    I'm gonna take a look at it...that's $100 less than the HS45...we wear the blades out far before the engines quit...even sharpening. Not sure where a Kawi dealer is close to me...we have Echo and Shinny.
    Posted via Mobile Device
     
  4. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,763

    TRufully Im getting "burned"out on Stihl.

    Ive had the Kawasaki 30 single sided trimmer for 10 years now, its not as good as new but its still good.
     
  5. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    My main reason for posting this thread is to hope a Stihl rep sees it...I have no problem switching to a better company if Stihl will deny a claim for a $40 poorly designed part.
    Posted via Mobile Device
     
  6. jc1

    jc1 LawnSite Bronze Member
    Posts: 1,592

    We have 4 of the hs45 trimmers hanging in our trailer for years with out having a handle break. Is it possible. That other equipment is moving and breaking them or misuse from employees?
     
  7. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    Two people using them, my partner and I.
    Posted via Mobile Device
     
  8. TriCountyLawn

    TriCountyLawn LawnSite Bronze Member
    Posts: 1,517

    Wonder how long they hang in the store by those handles...
     
  9. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    He claimed it was because they were hanging in the back of our truck and the vibration caused it.
    Posted via Mobile Device
     
  10. TriCountyLawn

    TriCountyLawn LawnSite Bronze Member
    Posts: 1,517


    I see,Did they hang by the handle on the truck/trailer or did he make that conclusion on his own ?
     

Share This Page