Driving by a customer lawn yesterday that I'll be servicing later today... the neighbors took their crappy 21" mower and came over onto the lawn, it looks friggin horrible and they cut like 4 strips randomly into the lawn like they were drunk or something. Its scalped low and clumpy. Its not straight along the property, its straight INTO the property. I'll take a pic if I get the chance. This kind of stuff pisses me off. I thought of mailing the neighbor a letter something like this: Dear Resident: You are receiving this letter in regards to a lot we service. This particular lot, 57 Brandywine Ct, has been damaged. We arrived Wednesday, August 3rd, 2005 to provide our mowing service and found sections of the lot near Rt. 7 scalped with dead grass lying in sections. All of our customers receive a cut at a fixed height throughout the entire lawn to maintain a professional look. A striping process is also involved with this. Scalping and grass remains left on the lawn will cause sections to die. We ask for your consideration in the future. This ever happen to you guys? Is the letter harsh or does this look ok? These people are fairly new residents. They must have moved in from a neglected neighborhood and brought some bad habits with them.