I am not on every yard everyday or every week. Some of our customers i have never met, others I don't even know where they live. I am thinking of sending our a survey form in our next billing to see what our customers like, dislike, things I could add on as more services, things that are not meeting there demands, timelyness etc. Any of you guys do this b/f? And if so, could you email me a copy of what you may of used or said? Our business consist of lawn care, spray/fert programs, maintaince, landscape, snow removal. This way you have a feel of what were doing.