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Survey/comment sheet?

Discussion in 'Lawn Mowing' started by spitfire3416, Jul 31, 2012.

  1. spitfire3416

    spitfire3416 LawnSite Senior Member
    Posts: 518

    I made a survey/comment sheet for my customers to fill out when I send out this months bill. Also, I provided a section where they can check off any work they would like done.

    Has anyone else tried this? What do you think?
     

    Attached Files:

  2. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Posts: 3,466

    Always be prepared for negative reviews and if you receive one what will you do about it? Instead of a survey how about a pre addressed post card with your services listed. Then they can mark it and send it back in.
     
  3. JParisan

    JParisan LawnSite Member
    Posts: 52

    It's never a bad idea to ask your customers for feedback.
     
  4. RSK Property Maintenance

    RSK Property Maintenance LawnSite Bronze Member
    Posts: 1,485

    i ask my customers what i can do for them when i see them which is on a regular basis, and i also write down what date i showed up and d for and p for paid or if they pre pay i write down the dates i plan to be there and p for paid, so i know how punctual i am.....and i ask through either a phone call or text how everything looks when talk to my customers which is weekly/bi weekly or monthly for some. and they are pretty straight forward about it with me.
     
  5. wahlturfcare

    wahlturfcare LawnSite Senior Member
    from iowa
    Posts: 532

    i send one out to all my customers spring and fall. Even if they are a one time customer.
     

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