That is exactly what led to me going elsewhere. If they would only fix the problem instead of putting so much effort to make everyone beleive it doesnt exist they would probably have 3 locations by now. The sad part is that they dont need you and your little mower and weedeater. They can pretty much tell you to g o f yourself in the middle of the showroom and they will never notice a difference. It sucks, but its true. If you need blades, benders has them (ask for scag blades) and they have most of the common engine parts such as filters, ect. Belts and other things you can get at www.j-thomas.com or napa can match up most belts.