I had an older woman in a wheel chair that I had worked for for a few years. She wasn't an especially profitable customer, but she was right across the street from another customer and I was doing her lawn because of the proximity. I tried to dump her last year when I had to downsize when my partner quit. She pretty much begged me to do her lawn again, went on about being a loyal customer, etc. And I gave in because I was right there mowing anyway, she had been a long time customer, and I'm a sucker for a sob story. So, I hadn't heard from her yet this spring and I called to see if she was coming back or not. I left a nice message and she called back today. She told me she was getting some senior services place in town to cut her lawn because my rates were higher and I wouldn't cut her every 3 weeks like she asked. But that I had done a great job and thanks anyway. I'm not sad she's gone, I'm sure I can replace the spot easily. I wanted to get rid of her last year. But it kinda strikes me funny because she was so adament last year about me taking her back and her being a loyal customer. I guess that only goes so far when you can get someone cheaper, eh?