thanks packem racks

Discussion in 'General Industry Discussions' started by Spring Valley Lawn Service, Oct 25, 2012.

  1. Spring Valley Lawn Service

    Spring Valley Lawn Service LawnSite Member
    Posts: 142

    Bought a set of packem racks. The weedeater racks broke. I called packem and told them what happened. They said cut the old ones up put them in a box and send them back. That was Friday and got my new set today. Great Customer service. They sent a stiffener kit to fix the problem.
     
  2. vaacutabove

    vaacutabove LawnSite Bronze Member
    Posts: 1,006

    The sad thing is mine did it two uears ago they did yhe same thing. But that was two years ago so they are still selling the crappy one and know about the problem
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  3. Spring Valley Lawn Service

    Spring Valley Lawn Service LawnSite Member
    Posts: 142

    Did u have a stiffener kit in yours
     
  4. vaacutabove

    vaacutabove LawnSite Bronze Member
    Posts: 1,006

    not at first I do now. They handled it great for me to, its just sad to see they are still selling them without the kit. The trimmer racks are to close together as well.
     

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