that's not what I want

Discussion in 'Lawn Mowing' started by ScCo, Jan 18, 2004.

  1. ScCo

    ScCo LawnSite Senior Member
    Posts: 251

    Made a trip this last week to a local dealer who sells both toro and grasshopper. The dealer has a very good reputation for sales and service after the sale, and pushes grasshoppers almost exclusively. By that I mean that if you want a mower you sit on they push grasshoppers, and if you push it/walk behind it, they push toro.

    Anyhow, I go in to see what they could do for me on a Toro Z500, and all I get is "well, you need a grasshopper 225." I explain that I am more interested in the toro, and they continue the grasshopper rebuttal. Never really got anywhere towards getting the info. I wanted on the Z500, so I politely excused myself and left.

    My other option to get a mower that does what I want is the lazer z, but the local eXmark dealer is a company that I REALLY prefer not to deal with.

    So, with that said, what would you all do in the situation? You have one dealer who has the best reputation in the area who wants to sell you a mower you don't want, or a dealer who has a reputation of horrible service that sells a mower that is very similar to the mower you want. Which way does a guy go?


  2. Eric 1

    Eric 1 LawnSite Bronze Member
    Posts: 1,220

    Your screwed!
    Get the Exmark unless it is a bum you should not need to take it in mutch.Why buy somthing you dont whant or even like just for service. Anyhow thats my 2 cents.
  3. J Hisch

    J Hisch LawnSite Senior Member
    Posts: 952

    Simply, put the dealer in his place and purchase what you want too. If they refuse to sell the mower to you find out who their dist. is and phone them and inform them of the problems you have had in obtaining their product. they may sell you one direct.
  4. pjslawncare/landscap

    pjslawncare/landscap LawnSite Bronze Member
    Posts: 1,410

    Really! who is the consumer here! The way I read it you want a Toro. You say "no thank you on the Grasshopper, I want the Toro" end of discussion.
  5. TotalCareSolutions

    TotalCareSolutions LawnSite Senior Member
    Posts: 518

    Sounds like the problem is not so much the dealer, as it is the size of your &alls
  6. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    I belive he nailed it. Either turd or get off the pot. You want the mower and service. well tell them LOOK I want a Toro 500Z. Are you going to sell it to me or what?
    No OK who is your distributer?
    OK a 500Z what attachments do you want. End of discussion.
    You have your 500Z.
    Either that or get the Lazer. and no service.
    2 things when buying anything. If you want a good deal never go through a sales man. they will tell you what you want to hear. Always go to the owner or manager. Goes for cars, mowers and such.
    No is not a option when you are a consumer or buyer.
  7. mtdman

    mtdman LawnSite Gold Member
    Posts: 3,137

    Sounds like the dealer has a backroom full of Grasshoppers. I'd go back in, tell them exactly what you would like to look at, and if they refuse, leave. Then call their distributor, and look for another dealer.

  8. ScCo

    ScCo LawnSite Senior Member
    Posts: 251 say I stand around and make an a$$ out of myself until the dealer orders the mower I want, and the mower has problems 150 hours down the road. What are my chances of that dealer doing much to get my machine operable again in a decent amount of time. With people the way they are around here it is likely that I'd be without a mower for a good time since I would have them good and pi$$ed off at me for raising he11 to get the mower

    In some cases causing a big scene works, in other cases being an a$$ isn't doing yourself or your company any favors.
  9. proenterprises

    proenterprises LawnSite Silver Member
    Posts: 2,297

    You need to let your dealer know whose wearing the pants here. Dontlet them push you into a sale just because they have a big ass supply of overstock.

    Tell him that you want what you want or your hitting the road!!!!!!!
  10. ScCo

    ScCo LawnSite Senior Member
    Posts: 251

    I'll be back in the dealership this next week and will discuss the issue with the owner. If he isn't any help I'll take you all's advice and contact the distributor.

    That seems like the professional way to handle things. It is not a matter of not having the balls to say what I think, it's a matter of unprofessional actions and how they always have a way of coming around and biting you on the a$$.

    Thanks for the advice,


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