Let's discuss the art of selling or "the deal". I'm sure a lot of you have already read "The Donald's" book and "The Secret" and "How To Win Friends and Influence People", and a slew of other books as I have, but let's examine the art from a service industry's perspective. This is not a thread for advertising ideas, but rather "closing dialog". When the customer is in rebuttal mode. What did you do the "get it signed"? I have to go to an estimate right now, but I will post more later. I hope some of you all reply before then.