After much thought, I have finally made a decision on which mini excavator I am going to upgrade to. And the winner is (drum roll, please): The John Deere 50D! Does it have the angle backfill blade? Nope. Does it have auxiliary hydraulic controls on the joysticks? Nope. Do they offer the lowest financing rate? And finally, is it the least expensive? Once again, NOPE! Is it the best deal? To me it is. I had to weigh ALL aspects of the deal and I realized that support DOES outweigh many other variables. Of course I wish the Deere had some of the things listed above, but I had the opportunity to spend some time demoing a 50D and I was very impressed. I know we all talked about how support was not that large a factor with a new machine, simply because it SHOULD NOT have any problems for some time. Well, we all know if something can go wrong, it more than likely will .and it will happen at the most inopportune time. I have great comfort knowing that if my machine goes down, not only will it be fixed fast, perhaps even onsite, but that while it is down, I will get a loaner to hold me over. I seriously think dealer support trumps many other factors when making a buying decision. Now dont get me wrong .if the 50D was a POS, I definitely would not be buying one its quite a chunk-o-change, but it is a solid machine. If the local Cat dealer or the Gehl dealer or whoever else offered me the not only the same service, but the same level of comfort the decision might have been tougher, but either they didnt want to (Cat) or couldnt (Gehl). I am very pleased with my decision but now the waiting game starts. My machine wont be here till the end of next month but at least that gives me some time to sell my 35D. I want to thank all of you for your opinions and thoughts during my search for what would become the perfect machine for me.