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The pita factor

Discussion in 'Lawn Mowing' started by BOTURF, Jan 16, 2004.

  1. BOTURF

    BOTURF LawnSite Senior Member
    Posts: 316

    I had one client from last year who constantly griped about everything.... a real pita ( she was elderly) so at the end of season i told her she needed to find someone else to do her lawn. Basicly i fired her , well she called this week and begged me to put her on the route again this year and being the softy that i am i agreed with one minor change that being i was raising her rate by 30 % and add to that the pita surcharge of 10 % more and she agreed :confused: Didnt really want her back but just threw the numbers at her and she bought it, well guess i will just have to never take the peltors off when mowing her lawn .This is now a 35.00 lawn for 20 min work :)
     
  2. KerryB

    KerryB LawnSite Senior Member
    Posts: 661

    Probably should have been that from the beginning.
     
  3. Avery

    Avery LawnSite Bronze Member
    Posts: 1,389

    Or more....
     
  4. jsr2741

    jsr2741 LawnSite Senior Member
    Posts: 392

    You think she complained at $20, she'll drive you even more crazy now that she's paying more. Just the nature of the beast.
     
  5. sgreanbean

    sgreanbean LawnSite Member
    from cal
    Posts: 138

    whats a pita? i havnt been on this site since hearing eric elm died. So i guess im a little behind on the times.
     
  6. riches139

    riches139 LawnSite Senior Member
    Posts: 369

    Pain in the $ss.
     
  7. BOTURF

    BOTURF LawnSite Senior Member
    Posts: 316

    You guys down on the coast of north carolina must get alot more than we do up here in cornfield country because thats better than a dollar a min now . I try to avg a dollar a min and cant seem to get much more than that , maybe if i was around a big city yes or out in jersey but not out in rural indiana , fsm whats your avg seeing you are up here in indiana ?
     
  8. LAWNS AND MOWER

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    $ per minute rule can be skewed if you are talking about small accounts. The minimum rule comes into effect. I have some cupcake accounts that take me 15 minutes and I get my minimum, $30. Yes that equals $120/hr but that's not my average rate. Minimums can carry those larger accounts where you are there for 2 hours and get $100.
     
  9. DJL

    DJL LawnSite Member
    Posts: 237

    When I was younger I worked down the jersey shore during the summer in a sub shop. When the vacationers came down their were ones you wanted to throw through the wall b/c they were so downright rude. So, we decided to charge "a$$hole tax" for certain pita customers. We'd accidentally ring up another item or overcharge them a few bucks just for being so rude.

    I guess you could call what you did "pita tax." I like that and should use that for one of my customers.
     
  10. FrankenScagMachines

    FrankenScagMachines LawnSite Platinum Member
    from IN
    Posts: 4,739

    Boturf-
    Here’s some residential lawns I have had/currently have:
    17 min. $25
    22 min. $27.95
    20-25 min. $32
    25 min $25 (using 21” on that one it’s so small and cluttered)
    40 min. $37.95
    35 min. $40
    20 min. $25
    20-25 min. $25
    30 min. $25 (on a good day it’s 30 min, sometimes alittle less)
    30-35 min. $40

    When giving them a price on one I try to shoot for $1 a minute on site, that way after my travel time I’m around $45/hr which is where I want to be for a 52” w/b and sulky, solo 16 year old. Works for me. Some I made more on, some less but I did end up with about $45-47/hr after travel most of the time. Some of them are a little bit cheaper because they were close to another (not side by side but only a couple blocks away) or because they were easy ones or I felt like the person needed a small discount as bad as they needed the lawn mowed. Some of them are a little bit higher because that customer either told or gave me the impression that they would pay alittle more than they had been if I in turn provided them with better service. I lost several of those accounts because people moved, one couple finished college and were able to do it themselves, one had too many medical bills, etc.
     

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