ah yes, and once again it feels great to have the upper hand. i hate to bore you gents with my stories (not really), but i will anyhow. a few yrs back, i aquired a client. very, VERY wealthy man. he had brand new sod installed recently in part of his yard (about 4k worth). he arranged with me to cut his lawn. i promised him the sun and the moon, you know, i'll be there every week, i'll do a good job, etc. well, unfortunately in those days, i was unable to deliver. working a night job with mandetory overtime, combined with setbacks from rain, it was hard to keep my promises. well, the inevitable happened, i missed his lawn 3 weeks. it got a foot high. he called and called, but i never responded. finally i went by and cut it. WOW, disasterous. it took over 2 hrs (normally 30 minutes). i explained i was tied up, etc. a few days later areas of his lawn began to die, i won't get into it. he claimed it was due to the fact that i let it get too long. i said no way. nope. it got worse and worse. he demanded i replace all the sod for free. i laughed in his face. we went at it,that was the end of that relationship. he tried to with hold payment, but i tricked his wife into writing me a check. done deal, adios. WOULDN'T YOU KNOW IT... guess who wants me back? yup, he does. seems he has been thru 7 other services, all which were unsatisfactory. rutting the groung, doing a bad job, not showing up. one let it get so high, the township gave him a fine. i told him this: i'll take YOU back. i will admit i was wrong for letting it go three weeks uncut. i do however maintain that this was not the cause of your lawn dying. and, i want $45 a week (formerly $32). sooner or later, they all come back, you just have to know how to handle them.