Ok, this is a major boost for my psychie.... business is way down and the fact that they finally are beginning to bite is great!!! First, I show up on a 25 minute mow and quote $35 in and out... Customer accepts and I leave -- took 10 minutes. Not only did he accept but signed the contract (I don't require contracts but do offer a 5% discount for signing). On the way to the house, dictate a different quote to my son who sends the email from my Blackberry. Quote is for a cleanup, $373, for a full day's work, including 5 cubic yards of mulch. Phone rings almost immediately, customer questions the $100 fee for cleaning out the beds. I answer her simply, had she paid for a spring and fall cleanup last year, the price wouldn't be nearly so high. Since she let it go for a year, it would take that much extra work. She agrees!!!! If only they all understood it that way!!