They want me to lower the deck!!

Discussion in 'Lawn Mowing' started by HighGrass, May 15, 2004.

  1. HighGrass

    HighGrass LawnSite Bronze Member
    from Z5 MA
    Posts: 1,237

    I have to customers that insist that I lower my cut. I am currently cutting at 3.5" and have told them the proper height (I do this diplomatically mind you) should be between 3.25-3.75. They still insist I cut it at 2.0"! And then they tell me they only want it cut every 2 weeks.

    What do you think?
  2. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I would tell them they have two options:

    1. Cut it at 2.0 every 2 weeks for triple the price

    2. Cut it at the your height every week for the current price

    I ran into this problem about six years ago with one particular customer. They wanted the lawn butchered. Well, lets just say that come the summer months their lawn was toast. They blamed it on me.
    One time after I mowed they wanted it shorter. So I pulled a bobbygedd. I went over it again at the same height (never lowered it) and they loved it. "Doesn't that look much better they told me." Go figure!
  3. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Posts: 11,062

    3. Go take a flying leap!

    If they don't take option #2 dump them and never look back. Those types are the biggest PITA immaginable. I do ZERO bi-weekly accounts. "I" make the cutting height decisions based on what I know is healthy for the lawn. Cutting height and frequincy are the top homeowner lawn trashing mistakes.

    These kind of accounts are the ones I try to make available to keep the scrubs busy. Those two are made for eachother.
  4. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    of course, I totally forgot about that one.
  5. Doster's L & L

    Doster's L & L LawnSite Senior Member
    Posts: 616

    Tell them that summer is coming up real soon and you need that height to get it to make it through the drought and heat.
  6. Richard Martin

    Richard Martin LawnSite Fanatic
    Posts: 14,700

    What I tell them is the 100% truth. I have to take both of my main mowers back to my shop to get them to cut any lower than 2-3/4".

    My 36" Exmark walk's drive axle is set at the highest position so I can maintain a level rake at high grass heights. 2-3/4" is about as low as it goes and still maintain a decent rake. It is about a 1 hour job to lower the axle.

    I have the stop bolt on my 60" Dixie's height ratchet set at 2-3/4" minimum height so all I have to do is drop the deck to it's lowest position and go. While it is true that the stop bolt can be removed quickly it takes time to reset it to 2-3/4".

    When I ask them if they would be willing to pay the labor to adjust the mowers to suit their request they always decline.
  7. Tharrell

    Tharrell LawnSite Silver Member
    Posts: 2,964

    I hope you guys don't get mad at me for this. One thing I've learned in this business, you have to do what the customer asks if possible. If you don't and they can't seem to understand why, they'll get someone who will. I know what height it should be cut and so do most of you but, they want what they want and they'll have it no matter what.
  8. Littleriver1

    Littleriver1 LawnSite Senior Member
    Posts: 811

    I would go to 3" and say it's 2" and see what happens.
  9. lowmiler

    lowmiler LawnSite Member
    Posts: 62

    We cut all of our at four inches except for two and those are cut at 4.25. Three inches is extremely low for us. We would cut alot of dirt that low.
  10. naturescape

    naturescape LawnSite Bronze Member
    Posts: 1,694

    Create an info sheet that explains all the reasons why turf must be cut over 3", and all the reasons it shouldn't be cut shorter than that. Give this to all your customers especially the ones who want it short.

    I tell them it takes too long to explain all the reasons, all the info is on the sheet.

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