those stupid customers

Discussion in 'Lawn Mowing' started by 65hoss, Oct 22, 2000.

  1. Toddppm

    Toddppm LawnSite Senior Member
    from VA
    Posts: 268

    OK i'll add one but seems real similar to some of these. we have one woman that leaves a note on her gate every week wether to cut or not. With all the rain we had this year there were still some months we only mowed once......after this season i hope i never hear from her again
  2. thelawnguy

    thelawnguy LawnSite Silver Member
    Posts: 2,412


    Seems the customers who I mow only, end of Oct is last cut, always drag out that last check til end of Nov early Dec.

    I think Ill call em all this year thanksgiving day right around kickoff time.
  3. Twotoros

    Twotoros LawnSite Senior Member
    Posts: 494

    65Hoss , Out of sight out of mind . I think when they see us every week it reminds them to pay. once we are gone or scarse they forget. Remember the 'lawn boy' doesn't have a real job.
    I always have a couple accounts that have to be sent an extra couple of statements . Never the same two years in a row either. It has always been this way it seems. I just like to close out my books by 12/31 so I have to get paid by then.
  4. Samurai WeedWacker

    Samurai WeedWacker LawnSite Member
    Posts: 93

    Some customers are not worthwhile. The sooner you learn this, the better off you will be. If you were a player in the stock market you certainly wouldn't buy just any old stock! You don't want just any old customer either.
    In business school I learned how to classify stocks as "stars", "cash cows", "Potential stars & cash cows", and "dogs". There are subcategories such as "dogs with fleas". The "dogs", as you may have guessed, are undesireable.
    Customers can be classified similarly. The customers I classify as dogs include subcategories such as "cheap charlies" and "chronic complainers."
    Think about it! If you can make more money or experience less stress working for another customer, do it.
  5. jeffex

    jeffex LawnSite Bronze Member
    Posts: 1,933

    I have many elderly customers too. The way I see
    it is on a $25 lawn I get paid $5 to cut the
    lawn and $20 for customer relations. I'm still
    a little burned up about a 5 year customer who
    did me wrong though. We striped her lawn like
    a show piece and got 5 of her neighbors because
    of our work on her lawn. She has a neighbor kid
    who cuts the lawn at his house for his mother. I
    made a remark to my customer one day that I'm
    going to have to hire that kid. The next time
    we came to cut she was full of complaints about
    us not getting up leaves[ they had just started
    to fall] and remarked " is that the best you can
    do". The next day she called to inform us she
    had hired the neighbor kid. I was po'd but I
    told my wife when she calls back because he
    doesn't meet her satisfaction raise her $5 per
  6. HOMER

    HOMER LawnSite Gold Member
    Posts: 3,183

    I have one customer that told me a Dr. said it was good to let the leaves stay on the ground all winter, said it enriched the soil! I told her that was the problem with her yard now with all the bare spots, I think she still beleives the Dr. Let it go I say, when she calls in the spring I'll just triple her bill for the first cut. Seems like the older they get the (un)wiser they are.

  7. jeffex

    jeffex LawnSite Bronze Member
    Posts: 1,933

    Cutting lawns if fun for me great stress relief.
    my customer stories keep my friends and neighbors
    entertained. I'm a mailman full time and am used
    to elderly people so it is good training for the
    lawn business. It's a great way to get customers
    too!! The lady in my story lives on my mail route
    and I saw her out back yelling over to the neighbors
    mother to tell her son to get her leaves up. I smiled
    and waved to her as I walked by with her mail. I'm
    doing the leaves at the house across from her this
    week and it will drive her crazy because when we're
    done it looks like we vacuumed the lawn. The kid
    just uses a mulching mower and leaves little rows
    of mulched up leaves. I'm going to take the high
    road when she call and be nice as pie . Whith a
    price increase though.

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