Times when you say, REALLY?

Discussion in 'General Industry Discussions' started by wegomow, Jan 26, 2013.

  1. backwoodsland

    backwoodsland LawnSite Member
    Posts: 17

    Previous company I worked for we had a customer who just plain sucked to work with. One day I show up to cut his lawn and there and these dead patches in his lawn. I continue mowing and he comes out. He stops me and and starts saying that there were dandelions in the lawn some instead of picking them out like he was he went to Home Depot and bought this bottle of weed control stuff ....... LMAO!!! In my head I instantly knew exactly what he did... He continued say that he could remember the brand of the product.. I said, "round up?" Ya that stuff he replies. He continues to ask what he can do to fix like just seed over it. I told him you have to dig the spot clean of the dirt and re-loam and seed it. He did not listen and tried his way.. Two weeks or so go by and he comes out pissed!! He starts saying that the mowers and destroying his lawn and points the spots that he sprayed with round up. And he was them fixed. This guy is know to be a cheap prick and skimps everything. If he had just had a fert company take care of it.
     
  2. Tennesseepowerstroke

    Tennesseepowerstroke LawnSite Senior Member
    Posts: 366

    When they tell you the last guy just stopped showing up, it just seems to ring a bell.
     
  3. PineyPower

    PineyPower LawnSite Member
    Posts: 119

    When a customer complains after every cut for it being not short enough because her son was allgeric to grass. This is after I said screw it and cut it with the deck on the scaple wheels.
    Posted via Mobile Device
     
  4. PerfectEarth

    PerfectEarth LawnSite Bronze Member
    Posts: 1,734

    Last Sunday night, my phone rings at 10:45 pm. We were just asleep in bed. Thinking it was an emergency, or my parents, I run to the kitchen.

    … Some guy wants a MULCH estimate! And he doesn't even flinch or seem remotely concerned that it's TEN FORTY FIVE on a Sunday night. Any night for that matter, would be bad.

    I said, "Are you aware that it's 10:45??"

    "Uh, yea, sorry about that…"

    "Well, we are booked thru mid-May and I don't think we can help you right now. I'm sorry."

    The nerve of some people. Absolutely clueless. I also received a call this season for an estimate at 8:00 am on a Sunday morning.
     
  5. ReddensLawnCare

    ReddensLawnCare LawnSite Bronze Member
    Posts: 1,652

    I left a voicemail for a potential employee one afternoon and repeated 2 times not to call after 10. He called at 1:30am. Some people
    Posted via Mobile Device
     
  6. sammyz1

    sammyz1 LawnSite Member
    Posts: 111

    We plowed this one families house and i couldnt even tell you how many times we plowed it, but come to sending them the bill, instead of paying the bill that said xxx amount of money they came over and gave us cookies...
    never did we plow for them again, worst part is they live like 10 houses away from us
     
  7. Whittaker's Lawn and Snow

    Whittaker's Lawn and Snow LawnSite Member
    Posts: 115

    Well it wasn't after 10 lol
     
  8. craftsmanracer

    craftsmanracer LawnSite Member
    Posts: 79

    Old Lady: Can you cut my grass shorter please?
    Me: ma'am if i cut it any shorter it would hurt your lawn. (St Aug at 3.5")
    Old Lady: I want it to look like my neighbor's lawn (points to a perfect bahia lawn)
    Me: If I go any shorter, it would kill it for the whole winter.
    Old Lady: (gets snappy) I don't care! Cut it shorter.

    okie dokie then....lowered it 1/2 inch


    ONE WEEK LATER


    Old Lady: What happened? My lawn is all brown! You ruined it!
    Me: YOU ordered me to cut it shorter even after I told you it was a bad idea.
    Old Lady: Well I am not satisfied with your work on this. I've found another company to cut it from now on.

    I just walked away after she said that.


    Then it turns out she had a chat with some of her gal pals and we lost 2 other accounts because of her.
     
  9. Greg78

    Greg78 LawnSite Silver Member
    Posts: 2,010


    Have in the past just said no problem and continued cutting as same height. Most of the time they come out and say "that looks much nicer!". Seems they just want to be involved or direct everything.

    FYI we cut most all our Floratam lawns in transport mode (4.75" to 5") and they are normally the greenest, nicest lawns on the block. Bahia we cut at 3.5" to 4".

    I haven't had anybody ask me to lower my deck in 4 plus years (since we did away with pay per cut). Was always the pay per cut customers that were the PITAs.
     
  10. craftsmanracer

    craftsmanracer LawnSite Member
    Posts: 79

    if i had my choice I would be cutting the st aug at 4.5-all the way up, but she was adamant about cutting low with me once before.

    What it came down to was she wanted a golf course for a lawn, and didnt want to have to pay me every week.
     

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