I have been using Vonage for about six months now. I wanted to actually use it for a while and see the positives and negatives before I go reviewing something that I know very little about. Vonage is not trus VOIP for those talking about it. If you are interested in this, you are going to have to wait (at least in NC) for another six months or so. Vonage, for me, has worked great. I can tell absolutely no difference in the service between this and a regular phone line and I love all the features it comes with. I especially like the price and the fact that it is compatible for a business at no extra charge. I have had no dropped calls and no problems with installation or their customer service. For those scared about the 911 service, I understand. It was actually the reason I waited so long to convert. However they are in the process or working on it, until then it is basically just like calling 911 on a cell phone.