There are two different schools of thought on this one and I wanted to know what everyone here thought.... Some say the customer is always right - no matter what. Others say (especially in this industry) that good help is hard to come by and you should make your employees #1 and your clients #1a So here's the situation.... one of your better employees (dedicated, hard working, reliable, knoweldgeable) upsets or has a disagreement with one of your clients, and you need to step in and solve the problem. Depending on your decision, you will lose one of them. Side with the client, the employee feels unappreciated and leaves you. Side with the employee and the client fires you and makes it their immediate life's work to let everyone they know how evil and horrible you are. What do you do?