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Discussion in 'Irrigation' started by DanaMac, Jul 14, 2009.
Agreed 110%, I always tell myself to do everything with a purpose.
When it comes to irrigation. The Customer is Not Always Right. ( I actually really hate that there are a lot of businesses with that kind of mentality that the customer is always right)
In fact they are almost never right.
Throw your own 2 cents in on a situation, but don't be rude about it. If a customer wants something done that they 'feel' is the right way, give them a break down of the pros and cons of that situation.
Then when they still insist that you do it their way, charge the crap out of them.
I have one to go to today, that keeps having me change out drip emitter to larger output ones this year. Says her plants are not getting enough water. We've had the rainiest year in a long long time. the plants are fine, I don't know what she is talking about. One set she was worried about are some larger aspen trees, where the emitters are right at the trunk. The roots run easily 6'-10' out from the trunk. Water is not being taken in there anymore.
Yes on this one...two way eye contact is important.
Run conduit on all above ground wiring.
Do zone descriptions and leave in the controller.
If it's a residential service call, leave a door hanger with a short note if the homeowner isn't home once you complete the work.
Say "yes sir" or "yes ma'am" when addressing the client.
This thread started off shaky, but is progressing nicely. lots of good info.
I agree on the sunglasses. I take them off when we first meet and talk, but as we are walking the yard as they show me what's going on with the system, I put them back on.
I take notes as the customer is talking and showing me the yard/system
Same with the hat (and the fake mustache).
Good point. I like to leave one of our logo'd flags in a prominent spot.