Nothing bothers me more than doing an excellent job (in my opinion) and still getting that little annoying complaint. I am speaking about a customer I did a shrub trimming and pine straw job for. I always take pride in my work so as always, I make sure to estimate enough time and profit to make the job worth my while. The job turned out even better than I expected, because it was such a large job and the shrubs haven't been trimmed in several years. I left with a smile on my face and pride in the job that I had done. Then I get the call..... "The job looks great but I was expecting more." When I asked what more did she want, she replied "I don't know. Just not what I expected." I then ask what she expected and she says "she isn't sure." This really bugs me because I run my business off of word of mouth. This is not someone I think will be helping with my effort to get positive word out. What do you guys do for or say to your customers similar to this? I'm lost for words in this case. Sorry, just letting off some steam. Thanks as always guys.