exmark, last year (2001) i order a bagging system (for my 52" 18kol full size) from my dealer at his open house, the rep. from my area was there when i order the bagging system and assured me that i would have the bagging system before spring, i order the system on feb. 22. so after a dozen calls to my rep. with out a return call i finally recieved my bagging system at the end of may( last week of may). and this fall my cluch on my lazer (about 600hrs.)was going bad and i ordered a new one at the beggining of october( 1st week) and didn't recieve that until the 2nd week of december. what i'm asking is is this what I have to look forward to in the future? Ive bought 2 w/b off of your company the 2 previous years and have had no trouble but this past year it seemed like everything was just down hill. and i would really like to know when i purchase a new lazer in the spring, i won't have to worry about waiting a month or longer for a part of any sort if my dealer doesn't have it in stock?