Looking to buy a laser grader...It's $20k. Set up demo for today. We started work at 5am and prepped the area so it would be ready for the laser which was schedualed for 10am. 4pm rolls around, CAT guy calls says he's at the job site with the laser grader where am I? We drive over.......they did not bring a dual slope laser, they did not bring a tri-pod with a mast and said just put it on the back of my pick-up - that should be good enough. Wrong again turbo! I told the inattentive youth to go back to the shop, get the proper equipment so I can demo this little item properly.......and don'tcha think I would want to have it set up so there are no blind spots so make sure to bring back the correct mast. I have been working on this demo set up for two weeks, have been very specific and detailed in what I want, need, have and am going. The guy treated me like I was an inconvenience. I must say, the Cat machine with laser box sitting on site does make a fine piece of yard art. The actual service I have received from CAT to date is marginal with a distinct tone of arrogance and piss poor performance.......I know I am not a big operator.....I am only $250-$500k range of ownership of equipment, so I am small potatoes but if you say you are gonna do it......do it and do it on time or don't do it at all. They ( CAT ) cost me a day of work, screwed the pooch for tomorrow's jobs and Sat's job's and that's where I sit right now.......there is still day light, so they may show back up with the proper components.......anyone care to take a hard money wager on them showing up tonight with the rest of the components.......come on CAT boys show that loyalty and take the other side of this bet!