How is that a fly-by-night comment? We met with customers and figure out what they wanted to do/what they have in mind. We educate the customer on what is actually possible and what we think the best thing to do structurally and in terms of design. Whether it be the height of a retaining wall or the location of a fire pit and the sitting wall that will go around it. Then we do a design for them based on our experience/knowledge and we try to incorporate what their ideas are for the project, or maybe we do a totally different design if we think that they will like it. We take the design to them, if they love it great! If not we make changes as long as it does not compromise our quality of work. If they insist that they want the sitting wall to be 24 high instead of the 18 that we suggested then Im not prepared to lose the job over something like that so it gets changed. So in the end we come up with something they like, is in their price range and something we are proud to put our name on. Yea the customer might not know the work fully but they should have a pretty good idea of it once they are done meeting with us. Thats our job, amongst other things, to educate the customer. So I stand by my comment, they loved the work, and we the installer liked how the job came out and made money. I do respect everyones opinion on the designs of our work, I have picked up a few design tips that that people have suggested that we will try to incorporate into our work for the upcoming year.