hey guys. I've got a bit of a problem here. One of my customers is complaining, well, not complaining, but more like telling me about how her lawn looks too shaggy at the end of the week. I don't know what day she is referring to, as I mow every 7 days, whether she thinks it's getting long on day 5 or 6, I don't know. Anyway, I did what she said and dropped the height one notch on my 21" to setting "B". I know, it's low, but she waters 4 days a week and it seems to not dry out so I figured it'll be okay. So I go to mow it, a little damp and I figured on double cutting. Well, since I mowed last week at "C", it had one week of growth PLUS the dropped setting. So, I knew it was long when I showed up so I made a once-over with my trimmer just to knock it down a bit. Started to mow around the outside and it just didn't work. So, up went the deck one notch. Mowed the entire lawn on setting C. Clumped a little because of the dampness, so I dropped the deck again. Mowed the lawn on B, and it clumped so bad like you wouldn't believe. The mower bogged down pretty bad and pulled up alot of thatch. When I got done, I pulled the deck up to C and finished up. Looked fine when I got done but it looked terrible before I got done. Anybody else had this problem? Are there good ways to make the customer understand that it needs to be higher? I don't want to loose the job, a very willing payer and a good friend (my piano teacher). So, I'm going to have to make a point that I just can't mow that low because of my equipment and that it would be alot of wear and tear on my engine. Mind you that the setting B is lower than 2 inches, and C is around 2 1/4. I guess I have some convincing to do, but does anybody have this problem with pulling up thatch? Oh, BTW, I'm mulching. Thanks guys!