My biggest customer is a landscape company that we have worked with for about 6-7 years now. We take care of the majority of their service calls, even some of their warranty work, blow outs, plumbing stub outs, a few lighting jobs, and some other misc. things. A week after buying the compressor he called saying he hired a service guy that will be doing his blow outs this year. The guy isn't necessarily a sprinkler technician, but he has owned his own lawn/landscape company recently. He was hired more as an all around service/misc. person - replace warranty trees/shrubs, install small 1/2 man landscapes instead of thinning out the 2 other crews or turning work away, drop of mulch/dirt/supplies to the crews, and so on. They want this guy to do the blow outs so it can generate a little income to justify hiring him now going into the slow/winter season. Last year we did 75 blow outs for him so this is a big hit for me. We did almost 600 last year. I'm not mad or angry, a little disappointed in the timing. And I totally understand why they hired this guy, and I knew it would eventually happen. But once again, the timing caught me off guard. Now here is the difficult part for me. He still wants us to do the start ups and the majority of spring repairs while this new guy is doing other things. Well if I'm turning work away again like this year, or losing work because we are 2-3 weeks out, yet servicing his customers which I won't blow out in the fall, will it be in my best interests to still do his repairs. If I turn away/lose work that I can blow out in the fall, I'm not sure if I can justify making his work a priority like I have in the past. I'll sit down with him this winter and explain the same thing, but I hate to turn his work away. He's a great guy, they do great work, pays promptly, never complains about the price, basically it's been a perfect working relationship. Of course I've discounted my prices some for him because of the volume, but I won't be able to do that as much without having his blow out work. I'm really not trying to complain, just bringing up another job situation challenge. Now I need to figure out how to bring in another 75 blowouts to match that, plus I got rid of 2 rental management companies that had 30-40 blow outs, which honestly I'm glad to get rid of.