True, true... I haven't counted over the years, but I know it's been at least over a dozen clients we've picked up because the other guys just wouldn't do what they said, or they just wouldn't show up regularly. I mean, if you're full time why in the world wouldn't you keep a regular schedule? I think people are also afraid to properly price their services and end up letting the homeowner talk them into doing a lot of freebies that should have $5, $10 tacked on. Oh ya... also do the little things that count! If it's trash day on a property we are on, we take the cans back to the house. If the newspaper is on the grass, we put it on the porch. If there are some toys in the yard, move them out of the way. Don't get me started on the last one, but I can't count the number of guys I see out there that are too lazy to move a freaking basketball or powerwheels car, whatever out of the way. That looks so horrible on the LCO to leave something in the yard that can easily be moved and just mow around and leave a mess.