I need some help figuring out a better way to keep up with my customers. Specifically, when their next 6-month service visit is due. When I install a job, I have a form that I fill out that indicates the name, address, date installed, when the 1st service visit is due (exactly 6 months from the install date), and when the 2nd service is due (exactly one year fm install date). I then put this form into one of the expandable files that is seperated by the months. When next month arrives I pull out all of the forms for that month, sort them by neighborhood and send my service tech on his way. With todays technology, this seems like a very prehistoric method of doing things. One of the problems is that I never know when a particular customer is coming up for service so if he happens to call me with a light out, and we stop by to fix it, we may realize two days later that he is due for a complete service visit that we could have done while we were there! This happens all the time, and it really aggravates me. Does anybody have a system in place for keeping up with their customers and their service schedule? I also have a problem sending out the yearly renewals. I had to do 40 of them today, and it took me forever. I need an office manager, but my wife won't take the pay cut Somebody please help!