it all started with a referal. the most solid sale ever but they started out with we don't want big mowers. I told them I'm not your guy and said it was nice to meet you!. I started to walk away and the lady grabbed my arm. " we hear your good!" she said....... I said i just like to use the equipment i invested in to do that job you heard about!.. reverse salesmanship is a forte of mine! they complained about poor cutting and felt only a small mower would do the job. I stated they called the wrong guy and that I used commercial mowers and only used a 21" mower as a last resort for hills and tight areas. Dam if I didn't get that customer to agree to my way! I replied that a big mower with a dull blade is a sign that you shopped price and not quality. I was $10 more thatn their last guy and they said YES! I just said that after 17 years I think I know what your lawn should look like and they agreed! we'll see if that still works in this economy! moral of the story ...stick to your guns! value still sells!